What is your cancellation policy?
We are aware that life happens and at times appointments need to be changed. Please be advised however that repeated cancellation less than 24 hours before or failure to attend your appointment, will result in the full fee being charged.
Do I need a referral?
No. Osteopaths are primary care practitioners. As such no referral is required and you can make an appointment directly.
What should I bring?
Bring with you any results or documentation that you feel may be relevant. We appreciate the opportunity to fully assess your case with all the information available. If you don’t have x-rays then we are able to request x-rays, MRI’s or appropriate scans where necessary.
What should I wear?
Depending on the body area requiring treatment, you may be asked to undress to your underwear. Shorts and singles are provided however wearing or bringing suitable clothing often makes the process smoother and more comfortable.
Is osteopathy & massage covered by private health insurance?
Osteopathy and massage are covered by all private health insurance companies. Your policy however may or may not cover these extra’s. You will need to check with your health fund directly. We are fully recognized by the Health Funds and incorporate the HICAPS system for your convenience. The HICAPS system enables you to claim your health fund contribution at the time of payment.
Is Osteopathy covered by Medicare?
In certain circumstances Osteopathy is covered under MediCare’s Enhanced Primary Care programme. (EPC). To be eligible you first need to consult your Doctor and if he/she feels it appropriate they can provide you with a specific EPC referral.
Is Manipulation a necessary part of treatment?
It is not uncommon for people to be wary of spinal manipulation, despite the evidence of its safety. Manipulation is only one of the tools available to our Osteopaths and if you feel uncomfortable with this technique or any other used there are other approaches available to us. Prior to commencing any treatment, we discuss with you the treatment plan and the choices available. Your comfort and trust are important to us and we would never apply a technique against your wishes.
How will I feel after treatment?
We aim to improve function and mobility while reducing pain at every treatment. Occasionally you may be more aware of your symptoms for a short period following treatment. This is due to the chemical release of substances within the tissues associated with making change in the body. This is a normal response and most often resolves within 24-48 hours.
Committed to community – The Body Project is proud to support the local community. We constantly strive to provide excellent osteopathic and health care services, collaborating with a variety of health care therapists and trainers, We are always looking to connect with more however so why not drop us a line if you know of ‘anyone’ improving our service to you.